by Eleasha Hylton-Rowe | October 28, 2024
At APS, our customers are at the heart of everything we do. Their feedback helps us refine our services, ensuring that we consistently meet—and exceed—their expectations. Our recent Net Promoter Score (NPS) survey highlighted the many ways in which we’ve been successful in delivering exceptional service. We’re proud to share some of the most positive responses from our valued clients.
When it comes to fire and security solutions, our clients depend on us to provide not only cutting-edge systems but also superior customer service. The feedback we received confirms that our dedication to going above and beyond is making a real difference.
One client from The Salvation Army, Ian Young, gave us a perfect score of 10 and summed up his experience with “Great Customer Service.” This straightforward yet powerful statement resonates with everything we aim to achieve at APS – delivering reliable and friendly support, ensuring peace of mind for our customers.
Another standout theme in the feedback was our communication. In the fire and security industry, timely and accurate communication is essential. Our customers need to know that they’re being heard, and that we’re ready to respond when they need us most.
Ria from Peak Pharmacy also rated us 10, stating that “Communication is brilliant.” This reflects a common sentiment among many of our clients. Mark Barker at Hydro Aluminium UK Ltd echoed this by describing our communication as “good,” which speaks to our ongoing efforts to maintain open and effective lines of dialogue with our customers.
At APS, we recognise that keeping our clients informed is a key part of our role. Whether it’s updates on scheduled maintenance, responses to alarm issues, or guidance during emergencies, our team is always available to provide the clarity and support that our customers need.
Clients also highlighted our responsiveness to urgent situations. Fast, effective service is critical, especially when it involves fire safety and security. Mark Barker at Hydro Aluminium UK Ltd shared his appreciation for how we quickly address alarm issues, which gives his team confidence that they’re in safe hands.
Lewis Tyler from KTM SportMotorCycle UK pointed out the “helpful engineers” who are on hand when needed, offering valuable expertise and support. We understand that when an issue arises, prompt attention from our skilled team can make all the difference.
At APS, we’re proud to have cultivated long-term relationships with many of our clients. Several respondents in our survey have been with us for years, and their loyalty is a testament to the quality and consistency of our services. Ria at Peak Pharmacy praised our team for being “quick to respond” and helping to resolve alarm issues efficiently.
This loyalty isn’t something we take for granted. It’s built on trust, performance, and a shared commitment to fire and security excellence.
We’re incredibly proud of the feedback we received from our recent NPS survey. Comments like “great customer service”, “brilliant communication”, and “helpful engineers” drive us to keep pushing for excellence in everything we do.
While we celebrate these successes, we also recognise that maintaining this level of service requires ongoing effort. Our promise to you, our clients, is that we will continue listening to your feedback, improving our offerings, and ensuring that every interaction with APS meets your highest expectations.
Thank you for trusting APS with your fire and security needs. We look forward to continuing our journey together and providing you with exceptional service for many years to come.
Fire Alarms
CCTV
Intruder Alarms
Access Control
Intercom Systems
Nurse Call Alarms